Warranty conditions

Noahill Warranty Conditions

At Noahill, we stand by the quality of our jewelry. While our products are carefully crafted, we understand that sometimes unforeseen issues can occur. That's why we offer a lifetime warranty on manufacturing defects.

What is covered under the lifetime warranty?

Damage that can be demonstrated to be the result of a manufacturing defect.
Functional problems such as defective closures or loose stones due to production errors.
Free repair or replacement for defects covered by the warranty.
Each customer can use the warranty a maximum of once per item.

What is not covered by the warranty?

Improper use or abuse
- Exposure to aggressive substances such as chemicals, perfumes or cleaning agents.
- Physical damage such as bending, bumping or dropping the jewelry.
- Repairs or adjustments carried out by third parties.
Discoloration and normal wear and tear
- Scratches and scrapes caused by daily use.
- Discoloration or dullness due to exposure to chemicals, moisture or misuse.
- Changes in shape, thickness or finish due to prolonged use.
External factors and natural disasters
- Damage caused by fire, flood or other external events.

Please note: Our warranty only covers defects caused by manufacturing faults and not by normal wear and tear, improper use or external factors.

Postage costs

Shipping costs for warranty claims are always borne by the customer.

Submit a warranty claim

Take clear photos of the defect.
Complete the Returns and Repairs Form on our website.
Once approved, we usually process the claim within 1-2 business days. The duration of repair or replacement depends on the nature of the problem.

Additional information

The warranty applies to the original purchaser for the life of the item.
Replacement jewelry under warranty is also covered by the same lifetime warranty.

This warranty does not affect the statutory rights of the consumer as set out in Dutch law.